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Marketing Advisor, Mentor, & Educator

Kevin C. Whelan

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Marketing Consultants

September 14, 2021

What to do when you don’t feel like showing up

When you decide you want exercise regularly, you’ll face a lot of days when you just don’t want to do it.

Excuses will come to mind. You’ll tell yourself all kinds of stories about why you should give it a skip on this particular day.

You’re tired. Sore. Busy. It’s always something.

So what do you do? You take the smallest step possible.

It might be to put on your running shoes, or do a simple stretch, or go for a walk. Usually, the act of completing one small thing or agreeing to do the tiniest version of a workout is enough to get you to do the full thing.

It’s the same with your marketing. If you let your brain talk you out of doing the things you know you should be, like writing content, you’ll never get anything done.

The brain is good at talking you out of doing things that make you feel uncomfortable. You can’t listen to that voice.

The next time you’re hesitating with your commitment to consistency, make one small act toward your goal. Write a short post (like this one). Publish something simple on social media. Aim for the smallest thing possible.

More than likely, you’ll ride that momentum into something more meaningful.

Whatever you do, keep shipping—even if it’s small stuff.

September 13, 2021

One way to create a marketing strategy for your clients

buyer journey strategyGood marketing requires focus. And that means making trade-offs.

Trying to do everything at once will move you an inch in all directions. You won’t get anywhere like that.

One way I help create my clients focus is by looking at the 4 stages of the buyer journey together. We choose one area at a time with ~80% of our resources and ~20% on everything else.

I do this for a quarter or two depending on the situation, then reevaluate where to focus after that.

The four stages of the buyers’ journey usually look something like this:

  1. Awareness (total exposure to new audiences)
  2. Consideration (earned and engaged audience)
  3. Conversion (sign-ups and purchases)
  4. Retention (repeat purchases and lifetime value)

So how do we decide where to focus?

Well, there’s no point in building broad awareness of your consideration engine isn’t strong. People need to consider your offers before they even think about purchasing.

Which means you need to get your website right and support it with good content marketing to keep people’s attention.

There’s also no point in focusing efforts in building conversions if nobody is even aware of you, so once you have your consideration engine figured out, you might want to work mostly on awareness.

This could be ads, sponsorships, podcast appearances, influencer marketing, or a range of other tactics. The key is exposure to new audiences.

And there’s no point in focusing on retention if you have no/very few clients or customers! You might need to revisit the other steps to build your client base before you double down on retention efforts.

But here’s the caveat: you might also decide to flip this entire process on its head if that’s what your strategy dictates.

For example, you might be a product- or experience-centric company, meaning delivering the best possible product or client experience is the way you plan to grow. Word of mouth would be your core channel in this case.

And that’s where strategy comes into play. Knowing where to focus your efforts to get the best results is the shared responsibility of marketing strategist and CEO together.

If you try do everything at once, you won’t move the needle very quickly.

Better to focus 80% of your resources on one general area and 20% on everything else until you’re ready to move into a new focus. How long you spend on each period depends on what needs to be done.

Focus is the fastest way to meaningful results—even if it takes months or years to come to fruition.

There’s nothing like the 80/20 principle to help you get there.

September 12, 2021

Choose your clients wisely

Bad-fit clients will drain your energy and focus away from your good ones. And that’s not good for business.

The minute you take on clients with red flags, you run a high risk of this happening. Once you see one red flag, there’s usually many.

The red flags may look like a sales process where they treat you like a subordinate, or them saying they’ve churned through several consultants before you, or any number of other examples.

Whatever they are—and there are many to watch for—it’s important you pay attention to them.

The most critical part of your selection criteria should be your relationship with the prospect.

How do you feel during the sales process? Do you sense a connection? Will you get along with them? Is there a relatively high degree of mutual trust?

You don’t need to become best friends, but establishing a positive connection is the foundation to a successful engagement.

Once that’s covered, only then should you analyze their goals and see if you’re a fit.

Choose your clients wisely—including the ones already on your roster.

September 11, 2021

Once you specialize, it’s hard to go back

Picking a niche or area of specialization is terrifying for many. It was for me the first time I “made the leap”.

You feel like you’ll quickly get bored of doing the same thing day in and day out. But what actually happens is the opposite.

Your work becomes more like art.

Each client you work with, each new detail you add to your methodology, each new process you perfect becomes like an additional brush stroke on your path toward mastery.

And the opposite is also true.

Once a situation comes along that breaks the mold of your expertise, you don’t really enjoy it like you once did. It’s not the fresh challenge you once enjoyed.

Instead, you see the imposter in yourself that you once were. The amateur willing to learn on the clients’ dime.

To be clear, I’m not saying all those who don’t specialize are amateurs learning on the dimes of their clients. There are plenty of highly talented generalists who do great work.

It just feels like that internally for you after being a specialist for a long time.

Once you specialize, it’s hard to go back.

 

 

September 10, 2021

Optimize for the edges

I recently saw somebody announcing their friend’s new sparkling water company.

The website said it had “just the right amount of carbonation” and something along the lines of having a “bold yet classic flavour”.

I’m other words, they weren’t taking any stances. They were playing it safe.

In Europe, it’s common to be able to choose a sparking water by the amount of carbonation it has. Some are lightly carbonated and some are a lot more fizzy.

They could have chosen to be the fizziest, or the smoothest, or maybe even have options for both. But they chose to play it safe.

And by taking the middle road on flavour and carbonation, they lost an opportunity to be different. Like most new companies, they seek to look the same as the competition in the hopes they blend in and get picked.

But the reality is, without a hook or differentiator, it will be harder to stand out. There will be no word-of-mouth factor, which is critical for any business.

The middle way may feel like the safe way to reach more people, but you don’t get people’s attention in the middle.

Optimize for the edges.

September 9, 2021

Iron sharpens iron

Every day, your skills as a consultant get sharper. You learn new things with every project and your expertise compounds.

The benefit of these first-hand experiences is that you have them at your disposal forever. Your knowledge becomes an asset to you.

But the real value comes when you can take that expertise and package it up into your own intellectual property.

You can then take your IP and repackage it into courses, memberships, subscriptions, and training. You can even teach your ideas as part of your education-based marketing strategy.

As you teach what you know, it further reinforces your knowledge and tells you where you have gaps to fill.

The assets you produce, whether blog posts, webinars, or training modules, can be referenced during your consulting engagements, making it easier and more efficient to get your points across.

And so the cycle repeats. Your consulting work helps develop your intellectual property which makes your consulting more effective again.

Iron sharpens iron. You need the two parts to really create compounding benefits in your business.

September 8, 2021

Play the long game

You’ll be in business a long time.

People you spoke to months or years ago will come back around to do business with or refer you.

Past clients will re-hire you. Your reputation will precede you. You’ll have ups and downs.

So regardless of the particular situation you’re in or decisions you’re facing, keep the longterm perspective. Even when things are hard or emotions are high. Especially then.

Be good to people. Own your mistakes. Wrap up engagements professionally. Go the extra mile. Be generous. Do the right thing.

Play the long game and you’ll be in this game a long time.

September 7, 2021

Marketing should be a little hard

Marketing should be a little hard. It should be a little inconvenient. It should feel like work—even if you enjoy it.

If it doesn’t, you’re probably not doing enough of it. You’ll see that reflected in your income and opportunity flow.

You need to spend more time on your marketing than you think. A minimum of one third of your time should be devoted to it.

It doesn’t stop when you’re successful, either. It never stops.

It’s not easy but there’s no way around it. Keep at it until it hurts a little.

September 6, 2021

The difference between “advisor” and “consultant”

A few people have asked me why I often use the term “advisor” instead of “consultant” (the more common term).

I do it because a lot of freelancers and agency professionals call themselves consultants, but they really do consultative execution work.

And that’s totally fine by me! I often use both terms interchangeably.

But when I use the term “advisor”, I do it to specify people who sell advice—not execution with advice. 

Both terms work. And “advisor” can be confused with other things, too. No word comes without baggage.

I just prefer the more nuanced term because it better reflects the type of work I help people sell: advisory work.

The more precise your words, the more precisely your meaning can be conveyed.

September 5, 2021

How to make creating case studies easy

The five core parts the Mindshare Framework are:

  1. Niche/Specialization
  2. Credibility
  3. Methodology
  4. Business Model
  5. Marketing

Credibility is not considered as much as it should be. And yet, there’s a reason I put it number two in my framework. It’s that important.


Credibility for a consultant means being seen as capable of achieving the outcomes you promise.

It means people trust you and there’s demonstrated proof of your successful track record.

And one of the best forms of proof are case studies. Case studies literally tell the stories of your success.

Case studies can be easy to put off because they feel daunting. But they don’t have to be.

Here’s how I use my standard consulting templates to make the process easier when the time comes.

1. The client onboarding questionnaire

When I start with new clients, I send a long questionnaire in Google Docs.

It not only helps me diagnose their situation and get a running start, it also allows me to see the before and after transformation when things wrap up.

The questionnaire asks things like financial performance, marketing KPIs, challenges, goals/outcomes, history, and so much more.

Having this to reference back to gives me a clear view on where we started, what we did, and the results we created without having to rely on memory or digging up old emails.

2. The KPI Document

This is one of the most important documents I use in my consulting engagements. I call it, “the place where results can’t hide”.

It tracks all of the revenue, lead and acquisition numbers, marketing expenses, and even channel-specific performance in one place.

Because of he unambiguous nature of all the numbers, it makes it super easy to see the transformation and quantify it.

3. The Call Notes Document

I take notes in Google Docs during most of my consulting calls. It’s organized by date and gives a full record of what we spoke about and when.

This is valuable to me and my clients in countless ways. But it also makes it a lot easier to check on what happened and create a case study based on all the tactical things we accomplished.

It’s essentially a storyline covering the broad strokes.

4. The Playbook

The Playbook is my Trello board with over 120 items I like to cover during my consulting engagements.

It’s essentially a checklist on steroids. It’s my “infrastructure” list. It includes all the things I like to build/consider/do during my engagements.

There are Trello cards for each idea, with processes, sub-checklists, links to free and paid training, articles, and third-party resources on the subject.

I then mark each one as “completed” as they get done, making it easy to visually see at a glance what got done along the way.

Want these templates?

These are just a few of the tools and processes I use to make my marketing consulting work—including case studies—easier.

If you want access to all these templates, content, training, and much more, consider joining Mindshare Pro.

It’s all included in your membership and you can cancel any time.

See what it’s all about: https://howtoselladvice.com/membership.

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