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Kevin C. Whelan

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Marketing Consultants

November 24, 2021

The advantage of an outside observer

Have you ever spoken to a new client or prospect and realized how obvious the solutions are to you? I bet it happens a lot.

It’s not because you’re some magic marketing genius necessarily—though you probably are that, too.

The reason is largely due to your vantage point as an outside observer.

Your pattern matching and expertise combined with this outside perspective makes things a lot simpler to see for what they are.

That’s in part because there’s less emotion involved. There are no sunk costs or political baggage to content with. There are fewer (or different) limiting beliefs about their situation to be constrained by.

It’s almost impossible to see your own situation objectively. You’ve largely solved (or decided to ignore) the obvious challenges already. It’s the less obvious things that will help you the most.

And it’s precisely for this reason why an outside coach or advisor can help you so much, too.

So consider this your friendly reminder to do yourself a favour and hire a coach next year.

It might be just a call. It might be more involved. But even small doses of outside perspective can have a major impact.

—kw

P.S. My prices are going up almost across the board in 2022.

I’m fully booked for 1:1 coaching and consulting until then, but you can still sign up for Mindshare Pro (which won’t change) and the Mastermind Program.

If you’re interested in 1:1 coaching or consulting, reach out soon to secure the existing pricing.

November 23, 2021

What happens if you fail?

A great way to determine the value of an engagement is to reverse the desired outcome and ask what would happen if the project failed.

What would the immediate and longterm implications be? What pain would they feel?

What would the sunk costs vs. the potential gains be? And what is the delta between those two points?

As a consultant, your job is to capture the potential upside of your clients’ situation while also mitigating the downside risks.

They’re two sides of the same coin.

The value potential of an engagement is the total span between utter failure and total success. 

That’s the conversation you should be having when discussing the value of your services—especially when price is a factor.

November 22, 2021

Ask better questions

You don’t succeed by answering questions better than anyone else.

Sometimes, you succeed by asking better questions than anyone else.

Ask better questions, get better answers.

Get better answers, get better results.

November 21, 2021

Only accept clients you trust

To be successful in your engagements, your clients need to trust you. You can’t do your job without it.

But the other side of the equation is that you need to trust your clients, too.

After all, you’ll be working closely for a long time.

It begins in the sales conversation.

Do you trust your prospect to do business with integrity? To pay you on time? To be respectful when things inevitably get difficult?

If you feel stressed, or intimidated, or like your can’t be yourself, or that you’re being treated like a subordinate—if for any reason you feel wary or distrustful of your prospect—don’t ignore it.

Often, there is a good reason for that feeling. Pay close attention.

If it doesn’t feel right during the sales process, it’s probably wise to turn down the business.

Only accept clients you trust.

November 20, 2021

The difficulty of your marketing *is* the message

Sending a daily email is rewarding. But it’s also challenging.

Daily content means showing up even when you don’t feel like it. Which is a lot.

People recognize that it must be difficult. Anyone who’s ever tried to create content knows how difficult it can be to publish anything, let alone do it every day.

Which bring me to my point: sometimes, the difficulty of your marketing is the message.

Much like Marshal McLuhan’s famous idea, “the medium is the message“.

It’s not what you write daily as much as it is that you write daily which makes the biggest impact.

Sure, the content of your marketing matters. If it’s not good, it’s not going to earn positive results.

But more important is the fact that people see you doing something difficult with your marketing. This is what creates the most impact.

Hard marketing is a signal for quality and trustworthiness.

It’s not a perfect science—nor does it guarantee success—but I do believe the idea holds truth.

Do hard marketing—the easy stuff won’t work anyway.

November 19, 2021

Some things don’t change, but most things do

Some things don’t change in marketing. Human psychology and inherent human drives may be one of them.

But some things—technology in particular—are always changing. And it seems the pace of change is accelerating.

New technologies like crypto/web3 are exploding in popularity and will soon become inseparable from the internet as we know it.

But even the less sensational technologies we work with every day are also constantly evolving.

Our phones, computers, ad platforms, search engines, social media, email, programming languages—nothing is ever static.

As marketers, we need to stay in tune with these evolutions of technology. We need to continually adapt to and adopt these new changes to keep doing our jobs effectively.

You may not like change. It might feel like you’ve figured things out already. Or the new thing is just a fad.

You may not want to embrace new things like TikTok, crypto, or the metaverse.

But if you want to remain relevant for the next decade and beyond, it’s important to remain open-minded about these changes and embrace the learning process—even if it feels uncomfortable.

Some things don’t change, but most things do.

Keep learning, friends.

November 18, 2021

This is almost guaranteed to attract clients

There are a lot of ways to find clients as a consultant.

But I don’t know a better way than creating content consistently over time.

You may find it works even better if you create lots of it. Daily, even. Especially when you’re starting.

And I’m not talking about a few daily tweets or a social media post. I mean content with substance.

A blog, video, podcast—something with a little meat to it.

Sure, fewer high-quality posts may also work. There’s always a market for quality if you can truly pull it off.

But there’s nothing like good old fashioned elbow grease to help you reach escape velocity.

Create content. Lots of it. Webinars, videos, blog posts, it doesn’t matter. 

Eventually, luck will find you.

November 17, 2021

Leading and lagging indicators

Yesterday, I talked about the power of “arbitrary goals“. I thought I’d expand on it a bit more to make it practical.

Your goals could be at least one of two things: outcome or input-focused. 

Examples of outcome-focused goals include revenue targets, profit, number of clients, number of leads, or even selling a new service at least once.

Examples of input-focused goals include writing one blog post per month, recording one podcast episode per week, reaching out to one person each day, or any number of other activities.

Another term for these goals might be leading and lagging indicators.

By setting goals for leading indicators, such as the activities you control, you should achieve some level of lagging indicators as a result.

And that’s how you want to think about your marketing, too. Inputs and outputs. Like a machine or an ecosystem.

Figure out what inputs you need to make to achieve a specific result. If something doesn’t work, try new inputs or change the variables until something works.

When you set targets for both inputs and outputs, it forces you to look at your marketing as a system of parts that make up a whole.

You can still manage the strategy, direction, and creative execution of those parts, but having targets forces you to behave in a way most likely to get a desired result.

Because at the end of the day, it’s the results that matter most.

November 16, 2021

Setting arbitrary goals

I had a friend in high school who was incredibly bright. He graduated with something like a 99% average.

He received a Rhode Scholarship at University of Oxford and went on to start and later sell a successful tech company.

Interestingly enough, he’s the one who taught me the basics of HTML when I was 14. Those little lessons, written on literal pieces of paper, were what set into motion what would become my career as a marketer.

But that’s not the lesson of today’s story.

The lesson was something he said when I asked him after graduating high school what his “secret” to success was.

He told me he likes to set “arbitrary goals”.

There was something so… unassuming his response. And yet, it intuitively makes a lot of sense.

His answer sticks with me nearly two decades later, so I guess it made an impact.

His goals – call them arbitrary, even if they were extremely high, forced him to back up his actions in order to get there.

It seems like the word “arbitrary” is used because whether he hit it or not, he had a target to aim for and coming close would still make him successful.

So what goals can you set, whether it be a number of inputs (i.e. blog posts per month) or a lagging outcome, like monthly revenue?

It might just get you closer to where you want to be.

November 15, 2021

What to do when you’re feeling stuck

It’s easy to get stuck when you’re standing still.

All of the information you have is visible from your current vantage point—which is inherently limited.

Being stuck might look like procrastination, inaction, confusion, over-thinking, perfectionism, or even wanting to give up entirely.

The best thing you can do when you’re feeling stuck is to get into motion.

Create something. Reach out to someone. Ask for help. Get advice.

Remember that every action sets other actions into motion. Movement itself creates new scenarios.

The very act of moving gives you new information to work with.

Try new things, evaluate the new landscape, and keep iterating until you found the right path.

But whatever you do, don’t stop moving when you’re feeling stuck.

Keep moving.

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