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Kevin C. Whelan

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November 6, 2021

A few words on managing trust

Trust is a funny thing.

Once you lose it, it’s really hard—if not impossible—to get it back.

You can lose trust all at once, or it can “erode” over time.

The more you can make deposits into the goodwill of the people around you, the more you can withdraw from it later on—usually by accident.

Always aim to give people more than they expect. Keep your promises. Act with integrity—even when you think people aren’t looking.

Trust is the commodity to manage. People may give you the benefit of trust early in your relationships, but if you’re not careful, it can erode slowly (or all at once) until it’s gone forever.

Without trust, you don’t have a business.

Make deposits everywhere you go.

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