Consultants have a hard job sometimes.
Our main job is to help create change. And change is rarely easy nor embraced by all—especially those who didn’t initiate them.
During the course of your work, emotions will occasionally get stirred up.
Things will be delayed or become more expensive than anticipated. Somebody—maybe you or maybe someone else—will make a mistake.
People will disagree. Things will get stressful.
And when they do, the best thing you can do is trust your intuition and call out the emotions in the room.
You do this with tact, of course. You do this in a way that helps air the bottled emotions to allow everyone to address them head on.
If you can’t address the emotions in the room, your work will be a lot more difficult. You can’t do your job without this skill.
Don’t be scared to call out the emotions in the room. But don’t get sucked into them, either. Knowing this is part of your job allows you to stay detached from them.
It’s all part of the process.